Fully managed
KTI is your IT department: one accountable team, plain-language reporting and a senior advisor.
- Help desk and end-user support
- 24/7 monitoring, security and backups
- Cloud and Microsoft 365
- A senior advisor and a technology roadmap
Managed ITIT handled, with a senior person on your side.
We run your technology so you can run your business: help desk, security, cloud and backups, plus a senior advisor who calls before something breaks.
Two ways in
Your IT department, or backup for the one you have.
Co-managed
You stay in charge. We cover the gaps, the nights and the specialist work, so everything stops running through you.
- Help desk, patching, monitoring and after-hours
- We chase the vendors
- Specialists in security, cloud and infrastructure
- Your tools and processes, kept
What makes it different
Managed IT from a company that works in AI data centres.
01
Infrastructure-grade discipline
The same company deploys and runs NVIDIA GPU clusters. Your office IT gets that standard.
02
People first, AI as a tool
A person handles every ticket. AI sorts and summarizes it first, so our technicians get to yours faster.
03
Leaders who’ve sat in your chair
Our advisors have been CIO and CISO for groups of 900 to 1,200 users, and briefed their boards.
04
Specialized where it matters
SafeIT for manufacturers, and PM ITS, built with Prager Metis for accounting firms and their clients, bring specialized knowledge and controls. The same KTI team stands behind both.
What’s included
Everything your business technology needs.
Your advisor recommends what you need, and tells you what you don’t.
01Fully managed IT
- The problem
- IT is a worry rather than something you can rely on.
- You get
- We are your IT department, with a senior advisor.
- The problem
- You’re stretched thin and everything runs through you.
- You get
- Backup for your IT team, with you still in charge.
- The problem
- Staff lose hours waiting on IT.
- You get
- One number, one team, plain answers.
- The problem
- Alerts fire at 2 a.m. and nobody’s watching.
- You get
- Problems found before your staff call.
- The problem
- Unpatched devices are where most small incidents start.
- You get
- Devices kept current, secure and accounted for.
- The problem
- Nobody has looked at the network since it was installed.
- You get
- Offices and sites connected and supported.
- The problem
- Backups that have never actually been restored.
- You get
- Backups that have actually been restored.
- The problem
- Licence and Azure spend grows without anyone deciding it should.
- You get
- Microsoft 365, Azure, cost optimization and migration.
- The problem
- The board hears “we have IT”, but nobody knows if you’d survive a bad Tuesday.
- You get
- Roadmaps, budgets and technology decisions, made with you.
- The problem
- Your systems don’t talk, so people copy data by hand.
- You get
- Custom software and the connections between your systems.
- The problem
- Buying hardware and phones eats time, and support falls between vendors.
- You get
- Hardware, licensing, communications and VoIP, sourced and supported.
Technical detail
Managed IT and cloud services.
The systems our engineers run, secure and support every day.
Azure Local and hybrid cloud
On-premises clusters connected to Azure, deployed, monitored and kept current by our team.
- Azure Local
- Hyper-V and virtualization
- Failover clustering
- Storage Spaces Direct
- Hybrid cloud deployments
- Cluster monitoring
- Updates and lifecycle management
Managed infrastructure
- Active Directory, DNS and DHCP
- Virtualization
- Storage
- Networking
- Firewalls and switching
- General infrastructure management
- Mail flow security (SPF, DKIM, DMARC)
- SMTP setup
Microsoft 365
- Exchange Online
- Microsoft Teams
- SharePoint Online and OneDrive
- Entra ID
- Tenant administration and licensing
- Microsoft 365 migrations
Microsoft Azure
- Azure virtual machines
- Azure networking and VPNs
- Storage
- Azure Backup
- Disaster recovery
- Monitoring and management
- Cost optimization
Security and identity
- Microsoft Entra ID
- MFA
- Conditional Access
- Microsoft Defender
- Identity protection
- Email security
- Security monitoring and remediation
Backup and disaster recovery
- Microsoft 365 backup
- Azure Backup
- Server and VM backup
- Retention and recovery
- Disaster recovery planning and testing
How we work
We lead. Specialists join where they’re strongest.
KTI stays accountable for the work, whoever does it.
- KTILeads · accountableLeads from the first conversation and answers for the result.
- Cyrebro24/7 SOCRuns the independent 24/7 security operations centre.
- ORNAResponse and testingIncident response programs, tabletop exercises, testing and forensics.
- PlatformsDeploy and supportMicrosoft, Dell, Fortinet and others, deployed and supported by KTI.
Proof
What we have done, and what we commit to.
Quarterly board cyber briefings for a utility. Board briefings prepared for nonprofit CEOs, with KTI in the room for questions.
Talk to an advisor
Tell us what you are dealing with.
A short form, routed to the advisor for your need.
Talk to the infrastructure team